OUR PATIENTS
Getting you the treatment you need faster
Welcome to ERAD’s patient portal. Here you’ll find everything you need to prepare for your medical appointment.
Quick Links:
Patients Information
What to expect
Whether you’re coming to ERAD to get a Mammogram, X-ray, Ultrasound, CT scan or MRI, we want to ensure you have a comfortable and professional experience.
We aim to deliver accurate and rapid imaging, so you get the medical advice and care you need faster. To expedite the process, make sure you’ve booked your appointment and completed the patient information form prior to arriving at the medical centre.
Medical aid patients may also require pre-authorisation. Please speak to your medical aid administrator in advance of your appointment. Depending on which procedure you’ll have, you may be advised not to eat or drink in the hours leading up to your appointment. Please visit our Services or FAQs pages if you are unsure. Alternatively, get in touch with your nearest ERAD branch.
Medical aid patients may also require pre-authorisation. Please speak to your medical aid administrator in advance of your appointment. Depending on which procedure you’ll have, you may be advised not to eat or drink in the hours leading up to your appointment. Please visit the our Services or FAQs pages if you are unsure. Alternatively, get in touch with your nearest ERAD branch.
How to book an
appointment
Use the form to book your appointment. You’ll need your medical aid card number or ID document and mandatory doctor’s referral form to complete the booking, so make sure you have it close at hand.
Once your booking request has been submitted, we will be in touch with you to schedule in an appointment date and time for your procedure that is suitable to you.
*All personal information shared with ERAD will not be shared, and will remain confidential and used only for its intended purpose.
How to book an
appointment
Use the form to book your appointment. You’ll need your medical aid card number or ID document and mandatory doctor’s referral form to complete the booking, so make sure you have it close at hand.
Once your booking request has been submitted, we will be in touch with you to schedule in an appointment date and time for your procedure that is suitable to you.
*All personal information shared with ERAD will not be shared, and will remain confidential and used only for its intended purpose.
Complete the Patient Information Form
Every ERAD patient is required to fill in the Patient Information Form and submit it at reception on the day of your appointment. Please download and complete your PIF before your appointment to avoid unnecessary delays.
You can submit it online or bring it on the day of your procedure. Alternatively, the receptionist will hand you a form to complete.
Download form here
PLEASE NOTE:
- Please note that you can’t make a booking without a referral form from your doctor.
- You will be given procedure consent forms upon arrival for your appointment. A member of our team will explain the procedure and answer any questions you have.
When will your results be available?
Once your examination is complete, a specialist radiologist will analyse the imaging before providing a finding. Your referring doctor will receive this along with the radiology report directly via the INFINITT PACS system within 24 hours.
Your doctor or health practitioner will contact you to discuss the results and their suggested treatment plan. If you do not hear from them, it’s best to contact their medical rooms directly.
Why do we forward the results to doctors?
Your doctor referred you for imaging testing to confirm a diagnosis and the next steps. Whether that’s to refer you to another specialist, plan surgery or decide on a treatment plan will depend on your results.
Without a medical background, it’s unlikely you’ll understand the radiologist’s report. And some of the findings can be distressing and require further examination. Doctors are trained to discuss your results with you. They know you and will know how best to deliver your test results. However, should you wish, you can always access your reports online via our INFINITT PACS system.
Find a branch near you
Do you know how to find a branch in Namibia? Use our quick links to find your nearest ERAD branch and services we offer.
Billing & Payments
We try to make paying for your medical procedure as pain-free as the process itself. So we’ve answered a few of your frequently asked questions below. But to summarise:.
- We accept a range of national and international Medical Aids. For some procedures you must get pre-authorisation from your Medical Aid prior to your procedure.
- Cash payments can be made on the day of your procedure at the reception.
- All pensioners receive a discount. Please inform ERAD before your procedure.
For cash patients, co-payments and PSEMAS levies, accounts must be settled on the day of your procedure. However, if you are a cash patient and cannot afford the exam but it is needed, ERAD will enter into a payment agreement with you. This is determined on a case by case basis. The patient will need to pay 60% of the bill on the day of the procedure and the rest in equal instalments over the next three months.
Yes, ERAD will submit your account directly to your Medical Aid on the day of the procedure.
Yes, our rates are determined and in line with Namaf’s annual tariffs.
You will qualify for a 30% discount on General, X-rays, Ultrasound, Screening, Mammograms, and a 50% discount on CT and MRI scans if you have had multiple visits (max 4) in a year at ERAD or any of its branches.
Unfortunately, you don’t qualify for this discount if you have depleted your radiology benefits at another facility.
Yes, co-payments may be required per your Medical Aid’s fund rules. For example, some options on Nammed have a 10% or 5% co-payment.
We apply the same rates for private patients, whether Namibian or non-Namibian.
The Private Patient rate is already a discounted rate; therefore, no further discounts are given.
