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What to expect

Whether you’re coming to ERAD to get a Mammogram, X-ray, Ultrasound, CT scan or MRI, we want to ensure you have a comfortable and professional experience.

We aim to deliver accurate and rapid imaging, so you get the medical advice and care you need faster. To expedite the process, make sure you’ve booked your appointment and completed the patient information form prior to arriving at the medical centre.

Medical aid patients may also require pre-authorisation. Please speak to your medical aid administrator in advance of your appointment. Depending on which procedure you’ll have, you may be advised not to eat or drink in the hours leading up to your appointment. Please visit our Services or FAQs pages if you are unsure. Alternatively, get in touch with your nearest ERAD branch.
Medical aid patients may also require pre-authorisation. Please speak to your medical aid administrator in advance of your appointment. Depending on which procedure you’ll have, you may be advised not to eat or drink in the hours leading up to your appointment. Please visit the our Services or FAQs pages if you are unsure. Alternatively, get in touch with your nearest ERAD branch.

How to book an
appointment

Use the form to book your appointment. You’ll need your medical aid card number or ID document and mandatory doctor’s referral form to complete the booking, so make sure you have it close at hand. 

Once your booking request has been submitted, we will be in touch with you to schedule in an appointment date and time for your procedure that is suitable to you. 

*All personal information shared with ERAD will not be shared, and will remain confidential and used only for its intended purpose. 

    How to book an
    appointment

    Use the form to book your appointment. You’ll need your medical aid card number or ID document and mandatory doctor’s referral form to complete the booking, so make sure you have it close at hand. 

    Once your booking request has been submitted, we will be in touch with you to schedule in an appointment date and time for your procedure that is suitable to you. 

    *All personal information shared with ERAD will not be shared, and will remain confidential and used only for its intended purpose. 

        Complete the Patient Information Form

        Every ERAD patient is required to fill in the Patient Information Form and submit it at reception on the day of your appointment. Please download and complete your PIF before your appointment to avoid unnecessary delays.

        You can submit it online or bring it on the day of your procedure. Alternatively, the receptionist will hand you a form to complete.

        Download form here

        PLEASE NOTE:

        When will your results be available?

        Once your examination is complete, a specialist radiologist will analyse the imaging before providing a finding. Your referring doctor will receive this along with the radiology report directly via the INFINITT PACS system within 24 hours.

        Your doctor or health practitioner will contact you to discuss the results and their suggested treatment plan. If you do not hear from them, it’s best to contact their medical rooms directly.

        Why do we forward the results to doctors?

        Your doctor referred you for imaging testing to confirm a diagnosis and the next steps. Whether that’s to refer you to another specialist, plan surgery or decide on a treatment plan will depend on your results.

        Without a medical background, it’s unlikely you’ll understand the radiologist’s report. And some of the findings can be distressing and require further examination. Doctors are trained to discuss your results with you. They know you and will know how best to deliver your test results. However, should you wish, you can always access your reports online via our INFINITT PACS system.

        Find a branch near you

        Do you know how to find a branch in Namibia? Use our quick links to find your nearest ERAD branch and services we offer.

        Billing & Payments

        We try to make paying for your medical procedure as pain-free as the process itself. So we’ve answered a few of your frequently asked questions below. But to summarise:.

        For cash patients, co-payments and PSEMAS levies, accounts must be settled on the day of your procedure. However, if you are a cash patient and cannot afford the exam but it is needed, ERAD will enter into a payment agreement with you. This is determined on a case by case basis. The patient will need to pay 60% of the bill on the day of the procedure and the rest in equal instalments over the next three months.

        Yes, ERAD will submit your account directly to your Medical Aid on the day of the procedure.

        Yes, our rates are determined and in line with Namaf’s annual tariffs.

        You will qualify for a 30% discount on General, X-rays, Ultrasound, Screening, Mammograms, and a 50% discount on CT and MRI scans if you have had multiple visits (max 4) in a year at ERAD or any of its branches.

        Unfortunately, you don’t qualify for this discount if you have depleted your radiology benefits at another facility.

        Yes, co-payments may be required per your Medical Aid’s fund rules. For example, some options on Nammed have a 10% or 5% co-payment.

        We apply the same rates for private patients, whether Namibian or non-Namibian.

        The Private Patient rate is already a discounted rate; therefore, no further discounts are given.

        TESTIMONIALS

        Loved by our Patients.

        My Pa was baie siek en was by ERAD vir ‘n CT Scan. Daardie selfde dag het Dr Kabongo my gebel en mooi verduidelik wat hy sien en ook adviseer dat ons nie die tracheostomy doen laat doen nie omrede my pa se stembande alreeds beskadig was.  Ek dank die Here vir ERAD, Dr Kabongo, Welwitschia Hospitaal en Dr Von Garnier. As gevolg van goeie vennootskappe, die CT Scan en ‘n akkurate diagnose het ons nog 5 jaar gehad het met my pa – en dit was priceless!

        Nicolene Issacs

        My daughter had a bad fall from a height. A pole hit her on her way down right on her lower rib. She was rushed to the hospital by Dr Marissa Fourie who saw her falling. We had to go for scans to see if the trauma had fractured her ribs or damaged any organs. I can’t even remember who helped us at ERAD that day but the person who did held my hand while I cried and that was all that was keeping me from completely breaking down.  The team at ERAD are a wonderful group. They are not only professional, they are warm and caring (and always cheerful) I think that’s what makes the difference to their clients.

        Chrizelda Mouton

        On 06 May 2022 I visited ERAD to have a CT scan done. I was assisted by a very friendly and efficient receptionist. When they took me through to the room where I would have my scan done I was scared at first, but the personnel assisting me was so calm and friendly that I immediately became relaxed. Before I even realised, the scan was done. What an awesome group of people! Thanks to ERAD for excellent service! The team at ERAD are a wonderful group. They are not only professional, they are warm and caring (and always cheerful) I think that’s what makes the difference to their clients.

        Juanita Lawrence

        Being an employee and having been a patient at ERAD is an odd experience to say the least. However, my colleagues have always been professional towards whatever treatment I was receiving and treated me just as they would any other walk-in patient. Friendly service from reception right up to the Radiologists with my results. They go the extra mile trying to accommodate you in whichever way they can to make your experience enjoyable as visiting the department is not always for a good reason. I am proud to be associated with this team!

        Cindi Lawrence

        My brother had Brain CT Scan in February 2021 at ERAD. Dr Kabongo reported it and found severe life-threatening bleeding in the ventricles of his brain. He immediately contacted the Neurosurgeon for his opinion. Arrangements were made within a few hours and my brother had emergency surgery where boreholes were drilled in his skull to drain blood and relief pressure. Thanks to accurate diagnosis and a quick intervention from Dr Kabongo, my brother survived and is still alive today. 

        Eleanor Jansen

          Contact Us

          How can we help you?

          For general queries, please contact our Walvis Bay branch or complete the enquiry form. Alternatively, you can go to our Contact Us page for more information.

          *All personal information shared with ERAD will not be shared, and will remain confidential and used only for its intended purpose. 

            Contact Us

            How can we help you?

            For all general queries, please contact our Walvis Bay branch or complete the enquiry form. Alternatively, you can go to our Contact Us page for more information.

            *All personal information shared with ERAD will not be shared, and will remain confidential and used only for its intended purpose. 

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